Magento Help Desk Extension by FME

Magento help desk & support extension by FME is a complete customer support management system which makes the customer support process quick and secure. It enables customers to interact with the support team and notify them about an issue or complaint. They can generate a ticket by filling a simple form with a custom title and description about the issue. They can also upload image or files to accurately present their issue and submit it to the concerned department.

Magento support extension helps admins/store owners improve their customer support efficiency by quickly replying to customer's requests. They can reply with pre-made replies to speed up the process. They can also give priorities to each request based on their urgency. Magento help desk extension allows them to add more departments or delete new ones so that each ticket is directed to the right handler. 

Features of Magento Help Desk Extension

• Customers can generate tickets to get quick support
• Assign tickets to desired departments
• Customize title & description
• Prioritize tickets
• Configure email templates
• Evaluate department wise performance